Information we may receive
When you contact us, we may receive your name, phone number, location, product interest, preferred plan, message details and any information you choose to share for enquiry purposes.
Privacy and enquiry data
Privacy Policy
This page explains how enquiry information is handled when you contact us about CUCKOO products, Rental Plan, Outright Purchase, promotions or quotation support in Malaysia.
How this website works
Product enquiries are supported by our sales team.
This website provides product information and enquiry support. It does not process online checkout payment. Product availability, plan eligibility, payment instructions and approval details will be confirmed before an order proceeds.
Existing customer support
For account or service matters, please contact CUCKOO Hotline.
We can help with new product enquiries, plan comparison and order guidance. Existing CUCKOO customers who need service complaints, machine relocation, payment status, account updates or other account-related support should contact CUCKOO Hotline because customer account access is handled by CUCKOO directly.
CUCKOO Hotline: 1800-88-8181
Store visits
Store Visit Address (by appointment)
CUCKOO Brandstore, Sunway Putra Mall
Lot LG-30A-1, Lower Ground Floor
100, Jalan Putra,
50350 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
How we use enquiry details
We use enquiry details to reply to your questions, suggest suitable product categories or models, explain current plan options, prepare quotation guidance and help you understand what to prepare before applying.
Documents for application
If you decide to proceed, documents may be requested to check eligibility or complete an application. Only share documents after the required details have been explained to you.
WhatsApp and external platforms
If you contact us through WhatsApp, email or another platform, that platform may process your information under its own privacy terms. Please review the platform policy if you need more detail.
Cookies and analytics
This website may use basic analytics or tracking tools to understand page visits, popular pages and how visitors use the website. The website does not process online checkout payments.
With your permission, we use the OpenAI advertising measurement pixel to measure clicks on our sales WhatsApp links and successfully submitted enquiry forms. These events help attribute enquiries to our OpenAI ads. We do not include your form fields or WhatsApp message text in these event payloads. OpenAI may process browser and advertising attribution information through its pixel.
You can allow or decline OpenAI measurement cookies and change your choice using the Privacy preferences button. Declining does not prevent enquiries or WhatsApp links from working. Your preference is saved for up to six months. After an enquiry is successfully sent with measurement enabled, a random receipt lasting up to five minutes helps avoid duplicate conversion counts.
Correction or removal request
If you want to correct or remove enquiry information you sent to us, contact sales using the same phone number, email or message thread used for the original enquiry.
Need clarification before ordering?
Contact sales to confirm the latest product, plan, installation, service or registration details before making a decision.