Before application
If you are still comparing products or asking questions, you can change your mind anytime. No order is confirmed through this website alone.
Order change policy
Cancellation, Return and Refund Policy
This website does not process online checkout, shipping or direct payment. For CUCKOO products that require delivery and installation, customers should check and confirm the product before installation. Once delivery or installation has been arranged or completed, normal cancellation and return are not accepted.
Before deciding
Confirm product and plan details before applying.
Before proceeding with a CUCKOO product, confirm the latest price, promotion, plan terms, installation needs and service details. This helps avoid order changes after delivery or installation arrangement has started.
Existing customer support
For account or service matters, please contact CUCKOO Hotline.
We can help with new product enquiries, plan comparison and order guidance. Existing CUCKOO customers who need service complaints, machine relocation, payment status, account updates or other account-related support should contact CUCKOO Hotline because customer account access is handled by CUCKOO directly.
CUCKOO Hotline: 1800-88-8181
Business address
Business / Sales Support Address
LG 1, Aurora Place, Bukit Jalil,
Kuala Lumpur 57000, Malaysia.
Delivery and installation timing
Delivery and installation arrangement is usually estimated at 4-13 business days after product confirmation, subject to location, product availability and appointment schedule.
Before installation
Please check and confirm the product model, colour, plan and installation area before installation starts. Ask sales if any detail is unclear.
After delivery or installation
Once delivery or installation has been arranged or completed, normal order cancellation and return are not accepted because the product and installation appointment have already been processed.
Product issue support
If there is a wrong item, product issue or installation-related concern, contact sales as soon as possible so we can check the available exchange, service or warranty support based on product status and applicable terms.
Refund questions
Refund handling, if applicable before delivery or installation arrangement, depends on payment method, order status and plan status. This website does not issue automatic online refunds because it does not process checkout payments.
How to request help
Contact sales with your name, phone number, product model, order status and a short explanation of the issue.
Need clarification before ordering?
Contact sales to confirm the latest product, plan, installation, service or application details before making a decision.