Before application
If you are still comparing products or asking questions, you can change your mind anytime. No order is confirmed through this website alone.
Order change policy
Cancellation, Return and Refund Policy
This website does not process online checkout, shipping or direct payment. Cancellation, return and refund questions depend on your order status, product type, selected plan, delivery status and installation status.
Before deciding
Confirm product and plan details before applying.
Before proceeding with a CUCKOO product, confirm the latest price, promotion, plan terms, installation needs and service details. This helps reduce order changes after application, delivery or installation has been arranged.
Existing customer support
For account or service matters, please contact CUCKOO Hotline.
We can help with new product enquiries, plan comparison and order guidance. Existing CUCKOO customers who need service complaints, machine relocation, payment status, account updates or other account-related support should contact CUCKOO Hotline because customer account access is handled by CUCKOO directly.
CUCKOO Hotline: 1800-88-8181
After application starts
Once product application, payment, delivery or installation arrangements have started, cancellation may depend on product status, plan terms and appointment status.
Returns after delivery or installation
Return eligibility can differ by product type, product condition, delivery status and installation status. Contact sales as soon as possible if there is a product or order issue.
Refund questions
Refund handling, if applicable, depends on payment method, order status and plan status. This website does not issue automatic online refunds because it does not process checkout payments.
How to request help
Contact sales with your name, phone number, product model, order status and a short explanation of the issue.
Need clarification before ordering?
Contact sales to confirm the latest product, plan, installation, service or application details before making a decision.