Privacy Policy

Last Updated: December 4, 2025

This Privacy Policy explains how your information is collected, used, and protected when you use this website. By browsing the site or submitting your details, you agree to the practices described below. This website is managed by a CUCKOO Sales Representative to provide product information and sales assistance. All personal data is handled in line with the Personal Data Protection Act (PDPA) 2010 and CUCKOO Corporate’s official guidelines.

We collect information that you voluntarily provide, such as your name, contact details, address, identification documents for rental verification, company information for corporate orders, order preferences, and messages sent through WhatsApp or website forms. We also collect basic website analytics such as device type, page visits, and general browsing activity.

Your information is used only for CUCKOO-related purposes, including processing orders or rental applications, submitting documents to CUCKOO Corporate, arranging installation or servicing, communicating updates about your order, and improving the website experience. Your details may be shared only with authorised CUCKOO departments—such as corporate verification teams, technicians, or administrative units—to complete your order and support your service needs. We do not sell or share customer information with external third parties for marketing purposes.

By contacting us through WhatsApp, you consent to receiving updates related to your enquiry or order. These conversations may be kept as part of your customer record for accuracy and service continuity.

We take reasonable measures to protect your information from unauthorised access or misuse. However, no online system is completely secure, and you use this website at your own discretion. Information is retained only as long as required for order processing, service history, warranty or rental plan records, and legal or regulatory purposes.

You may request to access, update, or correct your personal details at any time. Some requests, such as data deletion, may be subject to CUCKOO’s operational or legal requirements. This website may also link to third-party platforms like WhatsApp, Google Maps, or analytics tools; their privacy practices are beyond our control.

This website is intended for users aged 18 and above, and we do not knowingly collect information from minors. This Privacy Policy may be updated periodically to reflect changes in operations, regulations, or system improvements. The latest version will always appear with the updated date above.